BASELINE ENTERPRISE STANDARDS FOR TELEPERFORMANCE PDF

real-time: ✓ TP CCMS. ✓ TP Observer. ✓ TP Client. ✓ TP Reports. ✓ TP Passport. ✓ TP Desktop. ✓ Baseline Enterprise Standards of Teleperformance (BEST). The Teleperformance culture is based on five core values: Integrity, Respect, .. BEST (Baseline Enterprise Standard for Teleperformance), are. This set of corporate internal standards, named TOPS (Teleperformance Operational Processes & Standards) and BEST (Baseline Enterprise Standard for .

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Listening to feedback from stakeholders including employees, customers, shareholders, constituents, etc and then acting on that feedback can be as critical to business success as financial management, strategy and execution.

It manages programs in languages and dialects on behalf of major international companies operating in a wide variety of industries. Identifying the main reasons that lead customers to get in touch with Teleperformance is one of the main purposes of TCD.

Defining the Best Strategy | Teleperformance Performance Management

Teleperformance shares are traded srandards the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. This set of corporate internal standards, named TOPS and BEST, aims to improve the quality of existing practices and processes in the company to ensure consistency and high performance in our operations all over the world.

These are our globally-tested operational systems that guarantee consistently excellent performance through our people. When we know about them in advance, we can better prepare our team to have assertive responses to clear 80 percent of such interactions.

At Teleperformance Philippines, our people understand what the work is really about — changing lives every day. Mobile devices and social media help us stay in touch whenever and wherever we want.

Technology has changed the way we communicate. For businesses, this revolution has presented a particular challenge. The Group operatescomputerized workstations, withemployees across contact centers in 76 countries and serving markets. A vital component of any leadership strategy, which is often overlooked, is feedback mechanisms.

A tool that empowers management to customize the approach to customers according to their mood, increasing the perceived quality of customer care. TEP FPthe worldwide leader in outsourced omnichannel customer experience management, serves companies and administrations around the world, with customer care, technical support, customer acquisition Core Servicesas well as with online interpreting solutions, visa application management services, data analysis and debt collection programs Specialized Services.

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By defining, sharing, and implementing worldwide best practices, Teleperformance assures consistency and quality in all its operations, all over the teleperrformance.

CCMS is a flexible solution that provides insight into the baselien line, offering a wealth of information and tools to manage productivity, payroll, and client performance. Teleperformance Desktop also monitors desktop state and provides the ability to lock out a workstation based on business need.

The articles centered on how the changing economy will require leaders and employees who retrain and often completely transform their skills multiple times throughout their working life. The ability baselune still surprise them with such genuinely caring service that surpasses expectations is one of the most remarkable traits of the people of Teleperformance in the Philippines.

The right solution for each brand and customer. Teleperformance in the Philippines Cares is our latest brand communications campaign, launched in A shining example of feedback we receive was provided by a hotel booking customer who was very impressed by the care and dedication shown by our agent. It is all about teamwork between operations, departments, quality system and the audit team. We tell them of our global network, the deep well-spring of experience and expertise, and the full range of latest technological tools and solutions for whatever requirement they may have.

We tell teleperfotmance potential client about our high standards. The product also evaluates emotions and initiates call recording automatically if either the agent or customer seems frustrated, stressed, upset or irate. We help our partners define the best strategy to deploy an efficient and unique operation, no matter the location. Through decades of stndards and client service leadership, Teleperformance’s commitment to quality has delivered Baselije.

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Through its intuitive, web-based report builder interface, users have the flexibility to generate custom reports, evaluate large amounts of information, and increase visibility of their core metrics.

Identifying the main reasons that lead customers to get in touch with Teleperformance makes it possible teleperflrmance more effectively guide performance and work on the most relevant issues. To bring the right solution to each customer, te,eperformance help our partners define the best customer service strategy and deploy an efficient and unique operation to handle each interaction, no matter the location.

This manual of standards ensures high service quality, excellent performance, and proactive management of new and existing programs. BEST also reinforces consistent best practices in project and Baseeline Resources management in all Teleperformance operations worldwide. The customer was surprised how the agent spent three hours on the line, never giving up on the mission.

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Marilyn Romero-Ventenilla and Ethel Macalino contributed to this article. Now, customers choose how they want to interact with brands and companies. TOPS is a daily performance management process: This data is stored for reporting and analysis by time period and mood.

We go to work day in and day out because the work that we do matters, and the people that we interact with needs our skills and our talents to help them solve problems that are important to them. At Teleperformance in the Philippines, we love to celebrate positive feedback and use this as a way to recognize our people for the outstanding customer experiences they produce at every interaction.

TCD shows the most current subjects of interest to customers.

We take pleasure in creating a Great Place to Work for our people so they are enabled to take care of their customers. A comprehensive, self-help reporting application that empowers users with the ability to generate on-demand reports for real-time analysis and decision making. Baseline Enterprise Standard for Teleperformance BEST By defining, sharing, and implementing worldwide best practices, Teleperformance assures consistency and quality in all its operations, all over the world.

Teleperformance Reports is a web-based reporting system that can be configured to aggregate a wide variety of information from various data sources. At the end of the day, there will be metrics and numbers that show our performance. Leave this field empty. We try to impart the unique culture — we have Teleperformance DNA running through our blood, we live and breathe our corporate values, diversity and inclusion are the norm, employee-volunteerism is strong and vigorous, and the caring nature of the people is innate.

The same floor management process in every single site in the world reduces variation among leaders and among agents, and increases productivity, ensuring that all Teleperformance clients receive higher quality service everywhere. Custom reports can also be saved for future use and shared with other users. That is the way we do business: August 6 Customer Experience.